How do I order online?

Start shopping by browsing through the catalog and clicking on a product to be redirected to its page for more details.

Product details, additional photos, and sizing options can be found on the product page. You can also change the quantity of your order from this page. Click on "Add to Cart" button to add it to your shopping cart.

To view and edit the items inside the cart, click the shopping cart icon seen in the upper right corner of the page.

By clicking the "Proceed to Checkout" button, you will be transferred to the Checkout page where you’ll be required to input your contact details and delivery information.

Delivery details, shipping methods, payment methods and the order summary can be seen on this page. Customer details including the shipping address will be required to be filled up in the Checkout page to place and order.

Review all inputted details. Once done, click “Place Order” to complete the order.

Once the order has been placed, an invoice consisting of the order details and delivery schedule/tracking number will be sent to the inputted email address.

Which payment methods does the Health Care Essentials website accept?

Via PayMongo

Via Cash on Delivery

For any concerns or assistance regarding using the Paymongo payment gateway, please direct your questions to Paymongo by e-mailing support@paymongo.com

How do you ship your orders?

The shipping courier varies depending on the shipping location. aCommerce Inc. uses a variety of couriers, namely 2GO, LBC, Speedworks, Consegnia, etc.

Where do you ship your items to?

We can ship almost anywhere nationwide via different couriers.

What are your shipping rates?

Shipping rates vary depending on the number of items as well as the shipping location. Shipping costs can be seen when checking out.

How long will it take for my order to arrive?

The shipping time for an order depends on the shipping address and the items ordered. Generally, if the shipping location is within Metro Manila it will arrive within 4 days and for provincial orders, 7 days. Please allot up to 9 days for outer islands and remote areas.

Quarantine Notice on Shipping

We cannot give you an exact date. Please expect delays in fulfillment due to the current quarantine restrictions and circumstances out of our control. Thank you for your patience.

How do I track my order?

A tracking number will be provided via email or SMS once the order has been dispatched to the courier. Status of orders can be checked by accessing this link: https://tracking.acommerce.asia/. The website will store a record of your transactions for a minimum of one year.

How do I qualify for free shipping?

Free Shipping promotions vary from period to period. The store may require a minimum purchase for select promotions. These conditions will be announced in the site during the duration of the promotion.

All items sold on the Health Care Essentials website go through quality control procedures. Every item is thoroughly inspected before, and all goods are shipped fully insured in case of loss or damage.

All return, refund or exchange requests should be coursed through our customer service channels in order for us to assess if the reason for the request is covered by our Returns Policy

Return requests due to the following are acceptable but will need to undergo a validation process:

Being an authorized distributor of the brands we carry, counterfeit claims will be deemed invalid.

Items returned to aCommerce Inc. will be processed within 7-10 business days from the time the package is received by the aCommerce warehouse. A dated sales invoice is required to process the claim. Sales Invoice must include valid date, name or style number of product and purchase price.

Upon completion of the inspection process, an aCommerce Inc. representative will provide the results of the product claim through the contact details provided by the customer

Can I exchange an item for a different item?

To ensure the quality of our products, exchange of items are not allowed. You may get in touch with our customer service representative to raise any concerns with the products ordered.

How do I return/exchange an item?

Returns must be requested within 7 days of receiving the item.

Make the return/exchange request through our customer service team by emailing customercare@acommerce.com.ph or through our customer service hotline (02)8424 -1757. Email your concern with the complete item details (Name, email used for the order, order number, item, photos of the item). Customer may be asked for more photos of the item.

Customer must keep the original aCommerce invoice and original packaging and tags of the item completely intact.

Once approved for a return/exchange, customer service will inform the customer steps on how to return the item. Method and costs associated with the return and exchange depends on the reason for return/exchange.

Our CS representative will contact you on how the refund will be processed once approved.

When will I receive a refund for returned items?

Processing of the refund may take 1 to 2 weeks from the time the item being returned is received by aCommerce. The original shipping fee will not be refunded and the shipping fee for the item to be returned to aCommerce will be shouldered by the buyer.